Delete your account and data

1. Request account deletion

To request deletion of your CallSync account and associated cloud data, email us from the email address registered with your account.

Include your registered email address and the workspace name, if you use CallSync with a team. State whether you want your account and its associated data deleted, or only specific data removed. Do not send your password or private call recordings.

We may need to verify your identity and your authority over a workspace before processing the request.

2. Data covered by your request

An account deletion request covers your account profile and the associated cloud data you are authorized to delete. Depending on your account and workspace, this may include:

• Call logs and metadata, such as phone numbers, timestamps, durations, and call types.
• Call recordings stored in CallSync.
• AI transcripts, summaries, and analysis associated with those recordings.
• Contacts, notes, and labels.
• Device registrations and workspace settings, where the request covers the whole workspace.

Deleting a personal account does not automatically authorize deletion of a shared organisation’s records. We will confirm the scope of the request with the relevant account holder or workspace administrator.

3. Retention and timing

Account deletion requests are completed within 30 days, subject to identity verification and any legal retention requirements, as described in our Privacy Policy.

Records that must be retained by law, such as invoices and payment records needed for tax and accounting purposes, may be kept for the required period.

Deleting data from CallSync does not remove recordings, contacts, or call history stored separately on your phone, or copies previously exported to another service.

4. Delete specific data

You can request removal of specific data without asking to delete your entire account. Email support@callsyncapp.com from your registered address, describe the data you want removed, and identify the relevant workspace.

We may contact you to clarify the scope and verify permission before removing data.

5. Team accounts and devices

If your phone is connected to a team workspace, contact your workspace administrator about existing business records and device access. You can also contact us with a privacy or deletion request.

Uninstalling the CallSync app stops it from collecting new data on that phone. It does not delete data already synced to CallSync. To remove existing cloud data, submit a deletion request.

6. Contact us